PRIVACY POLICY

At Xtrainkom.com, we put you first and are thus committed to protecting and respecting your privacy. We are committed to being transparent about how we collect, process, share and manage data about you.

 

ABOUT THE POLICY

This Privacy Policy stipulates Peterrocks International/Xtrainkom.com approach to handling your data and your rights with regards to our collection, use, storage and sharing of your personal data which may be collected by Peterrocks International in the course of rendering and providing you with our bespoke services across all our skills areas to meet your needs.

 

YOUR PERSONAL INFORMATION

In the course of accessing services provided to you by Peterrocks International/Xtrainkom.com to meet your needs, through this and other channels available, we collect information you provide us via online forms, phone calls, and correspondence by mail or emails, service point interfaces, and any other channels we may make available to you from time to time.

 

WHY DO WE NEED THE DATA?

Peterrocks International/Xtrainkom.com ensures that the personal data collected and processed is necessary for the purpose of collection, and Peterrocks International/Xtrainkom.com  shall not collect or process more data than is reasonably required for a particular processing activity. We may also use information about you collected by third parties and other service partners to better serve your needs. Third party sources are not controlled by Peterrocks International/Xtrainkom.com and as such we are not liable for how they use it.

 

CONSENT

We don’t ask for your personal information unless we need it to provide or improve our services for you. We want to be sure we have your consent to collect, use and, where necessary, share your information with our partners and suppliers that help us serve you. Whenever we introduce new services and technologies, we’ll ensure you understand and agree to any new ways in which your information is handled. You will be considered to have given your consent to Peterrocks International/Xtrainkom.com  for the processing of your personal data when:

  1. You complete any form, brochure or material issued by Peterrocks International/Xtrainkom.com  at any of our service points requesting for such personal information.
  2. You register, check or tick the acceptance box on any of our electronic platforms (Online or Mobile) relating to terms and conditions of any service or product offered by Peterrocks International/Xtrainkom.com .
  3. You send a request, complaint or other communication to Peterrocks International/Xtrainkom.com .
  4. You use any service or product offered by Peterrocks International/Xtrainkom.com .

 

USE OF YOUR INFORMATION

Peterrocks International/Xtrainkom.com  will process your personal information for the following purposes:

  • To offer and provide our Services tailored to meet your unique needs.
  • To fulfil the terms of any service contract(s) you might have with us.
  • To improve your service experience with us.
  • To conduct our business.
  • To manage our relationship with you.
  • To comply with Laws and Regulations.
  • To provide information to Credit Agencies.
  • To update your records.
  • To develop statistics as may be required
  • To comply with our Internal Policies.
  • To communicate with you when necessary.

Peterrocks International/Xtrainkom.com  will limit the collection and use of your personal information for the stated purposes.

 

COOKIES

We use cookies to optimize your user experience when you browse our website. If you register a profile with us, we will use cookies to manage the signup process and general administration and manage your browser session while you are logged in.

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INFORMATION SHARING AND DISCLOSURE

Peterrocks International/Xtrainkom.com  will not sell or rent your personally identifiable information to anyone. Peterrocks International/Xtrainkom.com  may share or disclose your personal information to third parties where:

  1. We have your consent to share or disclose such personal information.
  2. We are required by law to share or disclose such personal information.
  3. We respond to subpoenas, court orders or other legal processes.
  4. We find that your actions on our electronic platforms violate any of our Policies for the purpose of investigations, reporting and enforcing any of our rights.
  5. Required for audit purposes.

Peterrocks International/Xtrainkom.com  may also disclose or share your personal information where it is necessary to enforce the terms and conditions of any of our Services or any of our rights as well as to protect our operations and customers.

 

CROSS-BORDER DATA TRANSFER

Given the scale of our operations, we process data both inside and outside of Nigeria, relying on legally mandated instruments for authorized data transmission across borders where necessary. Countries where we process data may have regulations that differ from and are possibly less protective than those in Nigeria and the EU. Peterrocks International/Xtrainkom.com  will ensure that the third-party meets the core regulatory standards prior to processing.

INFORMATION PROTECTION

Peterrocks International/Xtrainkom.com will always ensure that your personal information is adequately protected. We have put in place processes and technologies to ensure that your personal information is not modified, lost, damaged or destroyed. Our people are trained to ensure that your personal information is not disclosed and safe as stated in this policy.

Where access and use of our electronic platforms requires authentication of the user, you shall be responsible for the use and safety of your authentication credential(s) including but not limited to Username, Personal Identification Number (PIN), Password, One Time Passwords (OTP) and Tokens.

Peterrocks International/Xtrainkom.com  will ensure that the personal data in our custody is secure and kept confidential as expected. We implement generally accepted technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage, including encryption where appropriate.

RETENTION

We will retain your personal information for such length of time as may be required by law, regulation, the internal policies of Peterrocks International/Xtrainkom.com . This retention period has been established to enable us to use the personal data for the necessary legitimate purposes identified, in full compliance with the legal and regulatory requirements.

 

YOUR RIGHTS UNDER THIS POLICY

According to the provision of Nigerian Data Protection Act 2023 (NDPA), data subjects have certain rights. The following rights are available to you under this Policy:

  1. You may at any time request for access to your personal information held by Peterrocks International/Xtrainkom.com  or request that your personal information be made available to a third party.
  2. You may request to update your personal information with Peterrocks International/Xtrainkom.com  at any time.
  3. You may elect to withdraw your consent at any time.
  4. Your right to withdraw consent extends to objecting or restricting the processing of your personal data by Peterrocks International/Xtrainkom.com .
  5. You may request that your personal information be deleted. We may continue to retain such personal information as may be required for compliance with legal, regulatory or policy requirements.

 

REMEDIES

Where you have concerns relating to the processing of your personal information by Peterrocks International/Xtrainkom.com , or require any clarification on this policy, please notify us through or contact details provided below:

  • Email: PeterrocksInternational@gmail.com or Xtrainkom@Peterrocks International.com
  • Phone: +2349070288531

We will respond to your concerns within 30 days of receiving your notice.

You also have the right to lodge a compliant directly with the supervisory authority, Nigeria Data Protection Commission (NDPC) where you suspect any misconduct or violations of the above listed rights in section.

Email: Info@ndpc.gov.ng

 

UPDATES TO THIS PRIVACY POLICY

We may update this policy from time to time. Where there are changes in the way we use your personal information we will notify you by posting a prominent notice on our website.