Customer Success Roles at Moniepoint Inc

Job Detail

Job ID 4909

Job Description

Moniepoint Inc, (formerly TeamApt Inc) is a fintech company founded by Tosin Eniolorunda in 2015 that is focused on providing financial solutions for businesses.

Moniepoint is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit, and business management tools they need to succeed.

Applications are invited from interested and qualified candidates to apply for the customer success roles at Moniepoint Inc.

Customer Success – Email Support

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.

Job Description:

As Customer Success—Email Support, you will assist Moniepoint customers via email. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, and promoting products and services.

Responsibilities

To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Acknowledging and resolving customer complaints.
Respond timely both verbally and in writing to all customer inquiries.
Communicating and coordinating with your manager as necessary.
Familiar with Moniepoint products so that you can answer questions effectively.
To manage all daily tasks and duties related to the process with strict compliance to guidelines.
Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience

Requirements

A Degree in a relevant field
Experience and knowledge of customer support requirements particularly in the correspondent banking space.
1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
Client Service experience or Front Office experience
Compliance knowledge is an added advantage
Attention to detail

Required skills

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