Customer Success – Social Media

Job Detail

As Customer Success Officer – Social media (social media customer service representative), you will interact and work with customers to answer questions and resolve any potential issues. You will be the first point of contact for customers.

Responsibilities

Respond to facebook, twitter and instagram chats in a timely and friendly manner
Evaluate problems and complaints via the social media platforms and provide proper solutions to them
Respond to the needs of customers and provide personalized service
Provide information on the company’s products or services
Research needed information using available resources
Route escalations to other team members whenever needed
Make relevant notes from customer interactions
Identify any issues that customers might be struggling with
Report on customer feedback
Manage & update customer databases
Boost customer loyalty by offering a proper experience over the phone

OND Degree is required.
Experience and knowledge of customer service particularly in the correspondent banking space
1 -3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment
Client Service experience
Experience working in shifts
Attention to detail and excellent reporting skills

peterrocksinternational@gmail.com

+2348076281289

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