Call Center Representative at EverService, Remote (United States)
Full-Time Jobs @Openrec posted 3 weeks ago Shortlist Email JobJob Detail
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Job ID 2427
Job Description
Job Title: Call Center Representative
You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.
*** MUST BE AVAILABLE TO WORK WEEKENDS & HOLIDAYS***
Position Responsibilities:
- Maintain call control while providing exceptional and efficient service
- Use appropriate tone of voice while conveying empathy/compassion where appropriate
- Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers
- Notate accurate and important information
- Escalate challenges appropriately
- Communicate effectively and professionally
Minimum Requirements:
- Available to work some weekends, and/or holiday shifts
- Ability to type 30 wpm with 94% accuracy
- Computer proficiency skills, and ability to navigate multiple systems and monitors
- Ability to read, write and speak English fluently
- Ability to handle a high-volume of callers
- 2+ years of experience in a high-volume call center required
- Complete and pass criminal background check and drug screen
Benefits
We’ve got you covered:
EverService is proud to offer a variety of benefits to support employees and their families, including:
- Remote-First Environment
- Medical, Dental, & Vision Insurance
- Company 401(k) Matching
- Monthly Phone & Data Stipend
- Paid Vacation & Sick Time Off
- Paid DOUBLE your hourly rate, when working company observed holidays
About EverService Holdings, LLC:
EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService